Privacy Policy

BASIC INFORMATION ON DATA PROTECTION.

PEDRO INIESTA, S.A. (hereinafter, www.biostep.es) as manager of the website hereby makes available to its users this document through which it undertakes to comply with its obligations under all applicable laws concerning the processing of personal data, including Law 34/2002 of July 11 for the Information Society and Electronic Commerce Services, EU REGULATION 2016/697 OF THE PARLIAMENT AND COUNCIL of 27 April 2016, and the General Telecommunications Law 9/2014 of 9 May and any other laws that may be applicable at any moment.

Through the following privacy policy, www.biostep.es, in accordance with the requirements set forth in the applicable legislation, informs users of the terms of use of this website.

1. WHO IS YOUR DATA CONTROLLER?

The data controller is PEDRO INIESTA, SA (BIOSTEP)

https://www.biostep.es/ informs users that the data that you provide to us through our website, through the relevant contact, subscription and online purchase forms or by sending us emails, or through other means, will be processed in accordance with what is set forth in the GDPR and other applicable legislation.

2. HOW ARE YOUR PERSONAL DATA USED?

On https://www.biostep.es/, when the user accepts our privacy policy, they authorise us to process the personal data provided in order to:

• Send you information and provide you the services that you request through the various forms available on our website.

• Give you information on the offers, products and services requested.

• Occasionally, https://www.biostep.es/ may use your personal data to send you notifications by email. Said notifications will be sent to inform you of our services or products or our terms and legal policies.

• Process your online purchases through our platform.

• If at any moment it is so decided, and upon requesting the user’s consent, to send you a newsletter when you have subscribed to one, with offers, activities and promotions made by https://www.biostep.es/ and concerning any sector that may be of interest to you.

• Send you commercial communications regarding the offers, activities and promotions of https://www.biostep.es/and concerning any sectors that may be of interest to you via conventional or electronic methods, if you have checked the appropriate box indicating your wish to receive this information.

https://www.biostep.es/ also collections information regarding it website users that were not provided directly by them and it does so through cookies and other devices. The data collected through cookies and other devices will be used for statistical and profile analyses for the purpose of providing a better service through our website. The GOOGLE ANALYTICS application will be used for this purpose, a tool developed by Google to help website owners analyse how visitors interact with their properties.

You can obtain more information about Google’s Privacy Policy at https://support.google.com/analytics/answer/4597324?hl=en. Google, including all its tools, comply with the EU-US Privacy Shield Framework, in accordance with the provisions established by the U.S. Department of Commerce regarding the collection, use and storage of personal information from EU member states.

https://www.biostep.es/ shall make continuous efforts at all moments to establish appropriate mechanisms in order to obtain the consent of the User concerning the installation of the required cookies.  You can obtain more information in our “Cookie Policy.”

WhatsApp and phone calls: contact and business management via WhatsApp.  The processing of client data that is carried out through WhatsApp or the phone number of BIOSTEP shall be governed by this paragraph, as well as by the terms of use, privacy policies and access rules that pertain to the appropriate application in each case and accepted previously by the user. https://www.biostep.es/ shall process your data for the purpose of responding to your questions, as well as for any other purpose related to the administrative and/or commercial management of its service. It is forbidden to use WhatsApp or make phone calls to https://www.biostep.es/ to send contents that are not necessary for the above mentioned purposes and that are illegal under national, community or international regulations, that violate the fundamental rights of people and in general that violate the principles of legality, honesty, responsibility, the protection of human dignity, the protection of minors, the protection of public order, the protection of private life, or consumer protection and intellectual and industrial property rights.

3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legal basis for the processing of your personal data by https://www.biostep.es/ is based on:

• The execution of a pre-contract/contract to send you information and provide you with the requested service, to manage your purchase online and to register you as a registered user.

• The user’s consent to send them the newsletter and commercial communications regarding offers, activities and promotions made by https://www.biostep.es/ and concerning sectors that could be of interest to them and the management of our blog. The user can revoke the consent given at any time.

In any case, the user is aware of and accepts the terms established in the privacy policy of www.biostep.es and hereby expressly, freely and voluntarily consents to the automated and non-automated processing of their personal data and their inclusion in the personal data file, under the terms established in these clauses.

4. HOW LONG DO WE STORE YOUR DATA?

The data to send you the information or provide you with the service you request through the various forms available on our website, to manage your purchase online through our platform, and/or your registration as a user will be kept for the duration of the contractual relationship, and once this contract has been completed, some of the documents containing your personal data (those that may be necessary to comply with the obligations imposed by current legislation, such as tax legislation) must be kept for the legally prescribed period.

The data processed to send the newsletter, to send commercial communications about offers, activities and promotions made by https://www.biostep.es/ and concerning sectors that may be of interest to the user, and to manage their comments on the blog, will be retained as long as the user does not revoke their consent or request to be removed from the service via email to info@biostep.es.

The IP address obtained through cookies will be kept for a period of one year, in order to prove the user’s consent.

As regards the period of time for which cookies will be stored, you can obtain more information on our website, in the “Cookie policy” section.

5. WHAT KIND OF DATA DO WE PROCESS ABOUT OUR USERS?

https://www.biostep.es/ handles the following categories of data that it collects through web forms, phone calls, emails and instant messaging.

1. a) The data of users who fill in any of the forms available to formalise a sales contract: The personal data that https://www.biostep.es/ requests include:

1. a) The data of users who make a purchase on the website:

1º) Identifying data: Name, last name, email, date of birth, complete address, telephone number, mobile phone number.

2º) Data of products purchased and payment method.

1. b) The data of the users who subscribe to the newsletter/want to receive information and commercial communications:

1º) Identifying data: E-mail.

1. c) The data of users who register on our platform:

1º) Identifying data: Name, last names, e-mail address, date of birth, complete address, telephone number, mobile telephone number.

1. d) The data of users who complete a form.

1º) Identifying data: Name, last name, e-mail address.

1. e) The data of users who formalise their right to withdraw from the purchase, who return a product, who request information on the Privacy Policy, who exercise their rights of access, rectification or erasure, cancellation and objection, restriction of processing, data portability and not to be subject to automated individualised decisions.

1º) Name, last name, address, telephone number, email, order number, date when order was received, article information

1. f) The data of users who request information on the Privacy Policy and/or exercise their rights of access, rectification or erasure, cancellation and objection, restriction of processing, data portability and not to be subject to automated individualised decisions.

1º) Name, last names, address, photocopy of the ID card and specific content of the right exercised.

1. g) The data of the users who access and/or browse our website:

1º) Data provided by the cookies and by Google Analytics.

Only those who are 16 and older may provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The user guarantees that all data communicated to https://www.biostep.es/ is accurate and up to date and declares that he or she is older than 16, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by https://www.biostep.es/ may be obligatory or voluntary.

Voluntary information is that which the user is not required to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are necessary. If the users refuse to provide them, this will make it impossible for us to provide the service or to take care of the user’s request.

In the event that you provide us with data obtained from third parties, you declare that you have their consent and the user agrees to transfer, to the third party, the information provided in this clause, exempting https://www.biostep.es/ from any type of obligation. However, https://www.biostep.es/ may carry out inspections to verify that the third party has been duly informed by adopting the due diligence measures established in the rules of data protection.

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be passed on to third parties unless legally obliged to do so or if it is necessary to comply with your request.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before https://www.biostep.es/

1. a) The right to access your personal data

1. b) The right to rectify your data when they are incorrect or incomplete

1. c) The right to request the erasure or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

1. d) The right to object to the processing of data

1. e) To right to request the restriction of the processing of your data when any of the conditions set out in the regulations are met

1. f) The right to request the portability of your data in the cases foreseen by law

1. g) The right to prevent automated decisions

1. h) The right to withdraw the consent given

If you decide to exercise your rights, you must do so by sending a notification by:

1º) Email: E-mail: info@biostep.es

2º) Mail: PEDRO INIESTA, S.A, calle Arnedo, nº 3 (Pol. Carrús) – 03206 – Elche (Alicante)

The rights of the interested parties are very personal; therefore, they must be exercised by the owner of the data who can certify his identity (for this purpose an ID card or equivalent document will be requested). They may also be exercised through a legal representative, in which case, in addition to the ID Card of the data subject or equivalent, the ID Card and the authentic document certifying the powers of representation of the third party must be provided. www.biostep.es, will answer the request addressed to it in all cases, regardless of whether or not personal data of the data subject or interested party appear in the processing.

In the event that the request does not meet the specified requirements, www.biostep.es will request that these be rectified. www.biostep.es will reply to the requests within one month from receipt of the request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. www.biostep.es shall inform the data subject of any such extension within one month of receipt of the request, indicating the reasons for the delay.

Furthermore, the data subjects have the right to submit a claim with the relevant Control Authority (the Spanish Data Protection Agency) when they deem that https://www.biostep.es/ has breached the rights that the data protection law recognises them at www.aepd.es

8. ARE MY DATA SECURE?

https://www.biostep.es/ maintains a contract with the hosting company MISTER SOCIAL MARKETING, S.L for the hosting of its website. MISTER SOCIAL MARKETING, S.L is a European company and it employs the appropriate security measure systems.

https://www.biostep.es/ guarantees that appropriate measures have been adopted to ensure the confidential processing of your data, having taken into account the confidential nature of the same.

https://www.biostep.es/ undertakes to keep said data secret and shall process them with the utmost confidentiality, and declares that it has implemented in its information system, the security policies that pertain to the type of data that it manages in accordance with the provisions of EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

9. DO YOU NEED AN ACCOUNT AND/OR PASSWORD?

The user may sign up on our website and to do so the creation of an account is indispensable. It is the user’s responsibility to ensure the confidentiality of the information of his account, including his password, as well as all activities happening within.

The user is required to inform https://www.biostep.es/ immediately in the event of the unauthorised use of his account or password, or if any security-related problems occurs, by sending an email to info@biostep.es

10. LINKS TO OTHER WEBSITES

If you opt to leave our Website through hyperlinks to other Websites that do not belong to our entity, https://www.biostep.es/shall not be responsible for the privacy policy of said Websites, nor for the cookies that they may download onto the user’s computer.

11. SOCIAL NETWORKS

We inform you that https://www.biostep.es/ may be present on social networks. The processing of the data collected from people that follow us on the social networks (and/or link or connect to us through social networks) of the official pages of https://www.biostep.es/  shall be governed by this paragraph, as well as by the terms of use, privacy policy and access rules that pertain to the relevant social networks and previously accepted by the user.

            https://www.biostep.es/ shall process your data for the purpose of managing correctly its presence on social networks, informing users of the activities, products and services of the supplier, as well as for any other purpose allowed by the rules of the relevant Social Networks.

The publication of the following type of content is prohibited:

1º) Content that is presumably illegal according to national, EU or international law or that pertain to presumably illegal activities or that infringe on the principles of good faith.

2º) Content that infringe upon the fundamental rights of persons, demonstrate a lack of courtesy online, disturb or may generate negative opinions in our users or third parties and in general any content that https://www.biostep.es/ considers inappropriate.

3º) And any content that in general violates the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of confidentiality, consumer protection and intellectual and industrial property rights.

Likewise, https://www.biostep.es/ reserves the right to remove, without prior notice, from the website or the company’s social network profiles any content that it considers inadequate.

In any case, if you provide personal information through a social network, https://www.biostep.es/ will be exempt from liability in relation to the security measures applicable to this platform. The user, if he wishes to learn more about these security measures, must consult the corresponding particular conditions of the network in question.

12. MODIFICATIONS TO THIS PRIVACY POLICY

https://www.biostep.es/ reserves the right to modify this privacy policy to adapt it to new regulations and laws.